We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. Any return requests made after this 30 day period will be automatically rejected.
Razor Edge Group does not offer free returns. All return shipping must be paid by the customer.
To be eligible for a return, your item must be in the same condition that you received it. The item(s) must be:
unworn or unused
have the original tags applied
in its original packaging
To start a return, you can contact us firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package to us.
When you ship your item back to us, please ensure that you use proper care, handling and materials so that the item is not damaged on its way back to us.
We recommend that you issue us with a tracking number when your package is shipped to us so that we can keep an eye on it and ensure that your return is processed timely.
Items sent back to us without first requesting a return will not be accepted. Furthermore, you will be responsible for return shipping if needed.
Packages that are no longer wanted or needed when delivered If you no longer need or want the item(s), simply refuse the package upon delivery without opening the package. You can also return the unopened package to the shipping company.
Damaged and defective items In the case that the item(s) in your order is damaged or defective, please inspect the packaging in which the item(s) arrived. If you notice any damage on the packaging which can include tears, breaks, or cuts, please let us know right away. Inspect and test (when applicable) the item to ensure it is indeed damaged or defective.
If the item is in fact defective, please email us email@example.com with the following information:
If you ordered more than 1 item, which item is defective?
The problem or issue you are facing with the item
Photos that display the issue
Incorrect item(s) received In the case that the package you receive contains incorrect items or an incorrect quantity of items, please contact us right away. We will ask you for the following information:
Which item(s) is not correct?
Photos of the item(s) you received, the packaging it was shipped in, and the label that was attached to the packaging
Every situation and solution differs based on various factors so please reach out to us via e-mail and we will ensure that we work it out with you.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We do not accept returns or issue refunds on gift cards.
Returns for Exchanges For all exchanges, please include a note in the package with the item you'd like in exchange. For example, if you wish to return a shirt that's too small, include a note that indicates which size you'd like to be sent.
If the price of the item you'd like as part of the exchange is higher than the item that was originally ordered, we will send you an invoice for the amount owed. If the price of the item you'd like as part of the exchange is lower than the item that was originally ordered, we will issue you a refund for the difference.
You may be liable for paying for the shipping cost of the replacement item. If this is the case, you will receive an invoice via email for the shipping cost.
To expedite the exchange process: The fastest way to ensure you get what you want is to request a return, return the package to us and reorder the correct item that you would like. While this isn't necessary, it ensures that you avoid the process of having to wait for us to process your return for an exchange.
Returns for Refunds Once your return is processed and approved, you will be issued a refund. You will be refunded the amount of the item to the original payment method used upon purchase.
After your return is delivered, it may take anywhere from 2 - 14 business days for us to process your return. The time it takes for us to process your return is dependent on staff availability and volume of orders and returns we must process. If you do not receive a notification or update about a refund within 14 business days after delivery of your return, please reach out to us for an update.
Once you receive a notification of a refund, please allow up to 7 business days for the refund to process. The time it takes to receive your refund varies by banking institution. If you do not see a refund in the account associated with your order, please contact your banking institution for assistance.
Razor Edge Group does not offer refunds on handling fees or shipping charges.
Restocking Fees & Return Refusals All returned items may be subject to a restocking fee or a refusal upon delivery. Items that are subject to a restocking fee or refusal upon delivery include but are not limited to:
Items that appear to be worn or used
Items that are returned without original packaging or tags
Items that are missing pieces, parts, or accessories
Items that are damaged due to improper packaging or handling during return shipping
Items that are no longer in sellable condition
Items that do not reflect what the customer requested to return
Items that are not sold or shipped by Razor Edge Group
Items that are returned without approval of return
Items that are returned after our 30 day return policy regardless of whether or not it was approved
Please ensure you are shipping us the correct item that you requested to return. If you send us an item that does not reflect the item you requested to return, we are not obligated to issue any refunds or responsible to pay for shipping to return the item to you.