Once your order is placed, you will receive a confirmation e-mail with details about your order. You will receive a separate email with a tracking number once your order ships from our warehouse.
Fulfillment: Your order is being processed and worked on by our staff.
All orders are estimated to be shipped within 1-8 business days. The speed in which your order is shipped depends on various factors that include but are not limited to: the shipping service you select upon placing your order, item availability, and staff availability/scheduling. Orders are only fulfilled during business days (Monday - Friday). Orders are not fulfilled on weekends or holidays. Additionally, orders placed on Fridays, Saturdays, and Sundays may experience a delay in shipping times as a result of more orders needing processing and fulfillment.
Shipping times are only estimates and are calculated in business days and not total calendar days. The shipping service you select at checkout reflects the estimated time it will take our warehouse to fulfill your order and is not a guaranteed time frame. The shipping service you select does not include the transit time that the shipping company needs to get the package from our warehouse to the delivery address.
To avoid delays in fulfillment, please make sure that all orders are placed with a correct and valid name and address. If you discover an error in your order, please contact us immediately. For preorders: please note your order will be on pre-order if you order any items on pre-order. You will receive a tracking number for pre-order items once the ordered item has shipped from our warehouse.
Shipped & In Transit: Your item is out of our warehouse and on its way to you
Transit times may vary on many factors that include but are not limited to: shipping company scheduling, weather delays, the package being lost or damaged, and other delays that the shipping company may encounter. Typical transit and delivery times are estimated to be around 3-20 business days. This is dependent on the shipping carrier's schedule and delays that may occur while in transit.
Once your order has shipped, we cannot:
- Cancel your order
- Issue a refund
- Change the delivery address
- Change, add, or remove items in your order
- Recall the package
Please see our return policy for packages that have been shipped but are no longer wanted or needed.
Lost or Damaged Packages
If your tracking information does not update after 7 days, it may be that the tracking number changed or it could be that your package was lost or damaged in transit. In the case that your tracking information does not update after 7 days, please contact us immediately.
Failure to locate package after delivery
If you cannot locate your package after delivery has been made, there are a few things to keep in mind and things you can do. Some couriers may scan your package as delivered when they did not actually make the delivery yet.
You can also check your order to verify that you used the correct shipping address. We also recommend contacting the shipping company that delivered your package. Sometimes they'll leave it with a neighbor or place it somewhere nearby out of sight.
If you strongly suspect that the package was stolen, we recommend contacting the shipping company that delivered the package and ask them for help. We also recommend contacting your local law enforcement agency to file a report.
You can also try contacting your banking institution to see if there is protection on your account against theft.
Razor Edge Group is not responsible or liable for packages that are reported lost or stolen after delivery is made. Razor Edge Group is not responsible or liable for packages that cannot be located by the recipient or customer.
Please keep in mind Razor Edge Group is not responsible and is not liable for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from UPS/DHL/FedEx to international mail carriers, incorrect delivery address that was provided by the customer. Customers with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver.